What Information We Collect and Why
When you open an account with us, we collect the details you submit during registration — your name, email address, contact number and date of birth. When you deposit or withdraw using bKash, Nagad or Rocket, we log the transaction reference and wallet number to verify
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the transfer and match it to your account wallet. We do not store your full mobile banking PIN or password at any point. We also collect device identifiers, browser type and IP address each time you access the lobby — this helps us detect unusual login
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attempts and keep your session secure. If you contact our support team, the content of that conversation is stored so we can follow up accurately. We retain your account data for as long as your account remains active, and for a defined period after closure as
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required by applicable rules. You can ask us to review what we hold. Availability of our services — and the data rights that apply to you — depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.